Privacy Policy

Effective Date: 01/01/2025
Last Updated: 01/05/2025

Welcome to Engazly.com (“Engazly”, “we”, “us”, or “our”). We are committed to protecting the privacy of all our users — including shoppers and vendors — who visit, use, or transact on our platform through our website or mobile application.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with global data protection standards and local laws in the Arab Region, GCC, and beyond.

🔍 1. Information We Collect

We collect different types of personal and transactional information depending on your relationship with Engazly.

A. For Customers:

  • Name, email address, phone number

  • Delivery address

  • Payment method and transaction details

  • Order history and preferences

  • Communication records (e.g., chat, reviews)

  • Device and browsing data (IP address, browser type, cookies)

B. For Vendors:

  • Business name and registration documents

  • Vendor ID verification (e.g., national ID or commercial registration)

  • Contact information (email, phone, address)

  • Bank account or payment details for payouts

  • Product and service data

  • Login credentials and activity logs

  • Marketing campaign performance data

🎯 2. How We Use Your Information

We use your information to provide a secure, reliable, and personalized marketplace experience.

For All Users:

  • To process transactions and fulfill orders

  • To deliver marketing campaigns and special offers

  • To improve the functionality of our platform

  • To comply with legal obligations and enforce our terms

  • To detect, prevent, and address fraud or platform abuse

Additional Uses for Vendors:

  • To verify identity and approve vendor accounts

  • To manage product listings and customer interactions

  • To process commission payments and credit usage

  • To provide business performance reports and insights

📤 3. Information Sharing and Disclosure

We do not sell or rent your personal data. However, we may share information under these circumstances:

  • With service providers: such as payment gateways, shipping partners, and marketing agencies — only to the extent necessary to fulfill services.

  • With other users: e.g., customer shipping information is shared with the vendor fulfilling the order.

  • With government authorities: where required by law or legal process.

  • In case of business transfer: such as a merger, sale, or acquisition of assets.

🍪 4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain user sessions

  • Track website performance

  • Customize user experience

  • Analyze traffic and usage

Users can disable cookies in browser settings, though this may limit platform functionality.

🔐 5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, misuse, or alteration, including:

  • HTTPS encryption

  • Secure payment processing

  • Access controls and audit logs

  • Regular security audits

🌍 6. Data Retention

We retain personal information:

  • For as long as your account is active

  • As needed to comply with our legal, financial, and regulatory obligations

  • For internal analysis and fraud prevention purposes

You may request deletion of your data, subject to compliance and regulatory limits.

👤 7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or update your personal information

  • Request deletion or restriction of your data

  • Object to the processing of your information

  • Withdraw consent (where applicable)

You can exercise these rights by contacting us at:
📧 Legal@Engazly.com

📱 8. Third-Party Links

Our platform may include links to third-party websites or services. This policy does not cover their practices, and we encourage users to review their privacy terms separately.

👨‍👩‍👧 9. Children’s Privacy

Engazly is not intended for users under the age of 18. We do not knowingly collect data from children. If we become aware of such data, it will be deleted immediately.

✉️ 10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will post the revised version on this page and update the “Last Updated” date above.

Significant changes will be communicated via email or platform notifications.

📞 11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

Engazly Data Privacy Officer
📧 Email: Legal@Engazly.com
🌐 Website: https://www.engazly.com