Effective Date: 01/05/2025
Applicable To: All product listings on Engazly.com

🔁 Return Policy

We aim to ensure that our customers enjoy a smooth and satisfying shopping experience. As a vendor on Engazly.com, we accept product returns under the following conditions:

✅ Eligible Return Reasons:

Customers may initiate a return request if one or more of the following apply:

Damaged Item on Arrival – The item was damaged during shipping or received with visible defects.
Incorrect Product Delivered – A different item was sent compared to the order details.
Product Not as Described – The product does not match the listing description or images.
Wrong Size/Color/Variation – The received item does not match the selected size, color, or model.
Missing Parts or Accessories – Essential components or accessories were not included.
Product Defective or Malfunctioning – The product does not function properly or has manufacturing issues.
Late Delivery – The item arrived significantly beyond the expected delivery window.
Unsealed or Previously Used – The product was delivered opened or used (when it was advertised as new).
Unauthorized Purchase – The buyer did not authorize the transaction (subject to Engazly review).
Buyer Changed Mind (Optional) – Only accepted if explicitly enabled by the vendor.

Note: Vendors may enable or disable select reasons based on product category. Returns must be initiated within [7/14/30] days of delivery.

🔧 Warranty & After-Sales Support (If Applicable)

Vendors offering warranty coverage must clearly define its scope and terms on each product page.

Warranty claims are accepted for the following reasons:

Manufacturing Defect
Component Failure (e.g., battery, motor, electronics)
Performance Degradation
Not Compatible as Advertised
Warranty Activation Failure
Service/Installation Issues due to incorrect guidance or support
Cosmetic Damage Covered by Warranty (where applicable)

Warranty durations and coverage vary by product. Please refer to the warranty information provided with your product listing.

📦 Return Process

Buyers must initiate a return request through their Engazly account.
Vendors are required to respond within 48 hours of receiving the request.
Upon approval, return instructions will be provided to the buyer.
Refunds will be processed upon inspection of the returned item.

Vendors may choose to issue:

A full refund
Exchange or replacement
Store credit for future purchases

🚚 Return Shipping Responsibility

Vendor Pays: For damaged, incorrect, or defective products.
Buyer Pays: For discretionary returns (e.g., changed mind) if enabled.

⚠️ Non-Returnable Items

The following product types may not be eligible for return, unless faulty:

Perishable goods
Hygiene or personal care products
Digital downloads
Items labeled as “Final Sale” or “Non-Returnable”

📣 Important Notes

All return/refund requests must be submitted within the return window stated.
Returned products must be unused, unaltered, and in their original packaging (unless damaged or defective).
Abuse of the return system may lead to account review or restrictions.

💼 Customization Notes for Vendors:

Vendors can adjust accepted return reasons, refund types, and warranty terms.
Engazly’s trust & safety team reserves the right to review vendor policies to ensure buyer protection and platform integrity.